At Slack, each one among our processes and options has been designed with the first objective of creating Slack a office software that feels human. We see ourselves as our customers’ hosts, and we would like them to really feel comfy and blissful each time they’re in Slack. Our product isn’t simply constructed for work — it’s constructed for individuals doing work, and the whole lot we create is supposed to ahead our mission of creating work life less complicated, extra nice and extra productive.
Our job is to know what individuals need, after which translate that worth by thoughtfully designed, well-functioning merchandise and options.
In opposition to the backdrop of an unprecedented shift to distant work, we’ve seen an inflow of individuals turning to Slack to make the transition to a digital-first workplace. Constructing considerate, intuitive merchandise that add worth, delight and human-centric experiences into peoples’ working lives has by no means been extra essential.
Product ideas are important tips that assist groups consider work throughout capabilities.
To make sure we’re assembly our clients the place they’re at, we created a set of guiding “product ideas” that inform the whole lot we construct, and which function the inspiration for our whole product decision-making course of.
There’s enterprise worth in bettering a corporation’s processes, and we’ve been capable of present higher experiences for our clients by enacting ever-evolving product ideas and utilizing them to judge our merchandise and options. Any firm can profit from having product ideas — it’s all about the way you develop and deploy them throughout your group.
First, what are product ideas?
Product ideas are important tips that assist groups consider work throughout capabilities, in addition to up and down the decision-making chain, by making certain all work ladders as much as the group’s final objectives. Higher alignment, in flip, results in higher and quicker product selections.
Product ideas ought to at all times evolve to maintain up with the altering methods you’re employed and what your clients want. At Slack, we at present have 5 ideas that information us:
- Don’t make me assume.
- Be an amazing host.
- Prototype the trail.
- Don’t reinvent the wheel.
- Expand, bolder bets.
By implementing these ideas into all we construct throughout groups — design, authorized, advertising and extra — they supply a shared framework for decision-making that retains us aligned and subsequently capable of make higher selections, quicker.
The thought of getting ideas themselves isn’t a brand new idea, however the creation course of behind constructing and selling these ideas is usually ignored or underdeveloped.
Begin together with your product philosophy
Earlier than constructing the ideas themselves, it’s essential to first set up your product philosophy, which is able to inform how your group will finally view and abide by its ideas.
At Slack, we embrace an strategy we name “attending to the subsequent hill.” Whereas there’s a long-term product technique, we don’t spend a number of time debating precisely the place we’ll be in a single or two years from now. As a substitute, we concentrate on extra rapid, incremental strikes to enhance our clients’ working lives.
We’ve discovered that as a result of Slack is utilized in so many various methods by so many various firms, it’s higher to study from how our clients use our options than from endlessly debating aspirational future concepts.