It is often said enough: its more expensive to get more clients that to retain current ones. But all the same, client relationships require hard work and dedicated. This is especially true when it comes to web design and development services. But to build any lasting relationship in any type of industry, you need to keep your clients happy.
In the online and web-based services industry, every so often, we encounter clients that may not particularly like us. Don’t worry, this is normal. And yet, you can do something about it. To guide you, here are some key factors that can generate a not so desirable emotion from your clients. Listen up, you may just be doing most of these.
Let’s admit it. Everyone wants to get anything for free, small or big things alike. This includes your clients. Now, it would be great if you can keep everyone happy by giving away freebies, not your business is no charity case. So the compromise? Make a background check of the client and try to come up with a small freebie that may be valuable to them.
No 24/7 Service
Most online clients want prompt, round the clock assistance whenever they need support. If you cannot simply offer this, make sure this is indicated in the agreement contract upfront. You can provide an express corner where they can expect on time response without having to follow the 24/7 schedule.
When dealing with clients online, be sure to be upfront with all the details laid out in the open. This includes avoiding hidden charges, and other additional charges that are not discussed. If you want to work on your credibility then you need to be consistent with what you say and claim.